Industry Leader Backed By 10000+ Happy Customers

Be the First to Know

Sign up for newsletter today.

(909) 784-0675 (Sales)info@advanblack.comCONTACT US
0item(s)

You have no items in your shopping cart.

Product was successfully added to your shopping cart.

 


100% Satisfaction Guarantee

Your satisfaction is our top priority. To ensure your issues are addressed timely and in the best way possible, please refer to the following instructions.

Please note that this policy applies to orders that are placed on our website only.  If you ordered from one of our authorized dealers, please contact them directly and refer to their policies. To see a list of our authorized dealers, please refer to our Dealer Locator.

 

14-day Hassle-free Return and Exchange

We stand behind our products 100% and will do whatever we can to make sure you are happy with your purchase. Please inspect your product as soon as you receive it.  If you encounter any problems, please contact us within 14 days upon delivery.

 

To report a problem:

  1. Please take a few pictures to show the problem areas (If it’s visible)

  2. Email the pictures to info@advanblack.com

  3. In the email, please specify your issue.

 

If we decide that the issue requires a replacement, we will provide a return shipping label for you to return the original product for an exchange.

 

Returns

We accept returns within 14 days upon delivery.  If for any reason you would like to return your purchase for a refund, please kindly contact us within 14 days.

Due to the custom-made nature of our products, we charge a 20% restocking fee for all returns.

Customer is responsible for all shipping costs to return products for refund.

 

Order Cancellation

If you would like to cancel your order, please kindly do so within 48 hours after placing the order.  

 

Due to the custom-made nature of our products, we charge a 10% cancellation fee for orders that are cancelled after 48 hours.

 

Warranty

We back our products against quality and manufacturer’s defect by offering a 6-month warranty.

 

To file a warranty claim:

  1. Please take a few pictures to show the problem areas (If it’s visible)

  2. Email the pictures to info@advanblack.com

  3. Please include “Warranty claim” in the email subject

  4. In the email, please specify your issue.

 

If we decide that the claim is valid, we will provide a return shipping label for you to return the product for an exchange.  

 

Please note:

-We require the original item to be returned before shipping a replacement.

-All returned items need to be unused and in their original packages.

-Important: Please make sure to include the Return Merchandise Authorization (RMA) number that is provided to you for your returns on the outside of the package in a visible area.

-Please do not ship back any products without our prior approval. Doing so may delay or jeopardize your return/exchange process.

-All returned products must be unused and in their original packages.

-Our warranty does not cover normal wear and tear, misuse, abuse, or damages caused by the user.

 

 

 

Policy Updated on 8/12/19